FAQ
1) How can I make a payment?
Payments can be done with your credit card (MasterCard, Visa, ...). Just follow al the steps of our payment system and as soon as your payment has been received, your order will be processed and prepared ( if in stock).
2) How will my package be delivered?
Because all products of Madame Chichi are handmade the stock is limited. However, orders are processed as quickly as possible.
Products in stock can usually be shipped within one week. If the products are not in stock, a shipping time of 2-3 weeks should be taken into account. Delays will be notified to you by telephone or by email.
In the event that an ordered item is no longer available, you will also be informed by email or phone.
Delivery will always happen with Bpack Secur. This way your parcel is insured for a maximum of € 500, 00, according to the value of the parcel in case it gets lost or damaged.
Delivery will take place the next day after delivery at the post office. In order to receive your parcel, you will need to sign for receipt.
In the absence of the recipient, a second presentation may be requested by phone ( this is completely free) or the parcel can be picked up within 14 days ( day of delivery not included) in the post office or Post Point indicated on the away message.
Note : International delivery
You live in another country and you would like to make an order? No problem! Madame Chichi will help you gladly
Just send an email to info@madamechichi.be to let us know where the package has to be send to and we make sure it arrives as soon as possible at the right destination.
3) How do I return an order?
When purchasing products through our online store, we offer you the possibility to terminate the agreement. Without giving any reason, you have the right to revoke your order within 14 days. The withdrawal period starts the day after you received the products.
This applies to all products except for gift cards since this are personalised products.
If your want to return a product, it has to meet the following conditions :
• in new state
• in it's orignal packaging
• unworn
• complete
How does this work practically?
• Fill in the return form that was enclosed with your order or print it here. Don't forget to indicate which items you wish to return, and how you wish to be refunded.
• Cut the bottom strip with the shipping address on the return form and cut the label out.
• Pack the item in its original shipping container and add the return form and the original invoice.
• Seal the package well so that your parcel reaches us undamaged.
• Stick the label with the shipping address on the package and take it to the post office.
Once we receive your package we will process your return shipment and we will send you a return confirmation via email.
The value of the returned article(s) and any shipping costs will be refunded within 30 days of receipt of your return shipment . If the original payment was made by means of a gift card, the refund will always be performed by a gift card.
The cost of returning an item are not refundable.
4) How can I buy a gift card?
In our shop you can also buy gift cards. You have the choice between 2 types:
1. Digital
You have the choice between different amounts (25 € -50 € -75 € -100 € -125 € -150 €). You order the voucher of your choice and pay for it at the checkout.
Once your payment has been received, your gift will be sent by e-mail with a unique code herein.
The recipient of the gift card will need to enter this code when placing an order whereupon the relevant amount will be automatically deducted from the order.
2. Luxury gift card in gift box
Here too u have the choice between different amounts (25 € -50 € -75 € -100 € -125 € -150 €). You order the voucher of your choice and pay for it at the checkout.
Once your payment has been received, your gift card will be sent to you by mail as soon as possible with a unique code herein. For this, the cost of a registered letter will be charged.
The recipient of the gift card will need to enter this code when placing an order whereupon the relevant amount will be automatically deducted from the order.
5) How do I measure my bracelet size?
For your bracelet size you measure the circumference of your wrist. You can do this with a tape measure or for example with a piece string then what you put next to a ruler.
You measure the circumference of your wrist just below the lump on the side of your pink and then add 2 centimeters. So if your wrist circumference 16 centimeters, your bracelet size will be 18 centimeters.
6) How do I take care of my jewelry?
A. Gold plated
Gold plating is a process where a thin layer of gold is placed on to coat the surface of another metal. After a while this layer of gold will start to wear off. To decrease the chances of wearing out, here are some easy ways to maximize your jewelry's lifespan.
• Do not spray on perfume or other sprays while wearing your gold plated jewelry. Wear your jewelry after you have sprayed on your favorite perfume so that chemicals on the spray or perfume does not interact with your jewelry’s metal.
• Wait until your lotion or cream is dry or has been absorbed by your skin before you wear your gold plated ring, bracelet or necklace.
• Substances like oil, nail polish, nail polish remover, chlorine, salt water, cleaning products, perfume and the like may react with metal/plated jewelry and will cause it to tarnish easily. This also goes with sweat, so make sure you don’t forget to remove your gold plated jewelry when you exercise or anything that would require heavy physical work. Also take your jewelry off when you go swimming of before your shower.
• Clean your gold plated jewelry regularly with a cotton ball or a very soft cloth to remove any dust and dirt it has acquired. Gently rubbing the surface of your gold plated jewelry using a soft jewelry cloth also helps restore shine. Do not use any cleaning product.
• If your jewelry needs more cleaning you may clean them with warm water and a mild soap. Soak them ( not longer than a minute). Clean with a soft brush and pat them dry. Stay away from jewelry cleaners and antibacterial soaps which may have certain components that will just make your gold plated jewelry tarnish more quickly.
• To avoid scratches, store them in the provided jewelry box separate from other types of jewelry you have in a cool and dry place.
B. Gold filled jewelry
Under normal wearing conditions, and with proper care, your gold filled jewelry can last a lifetime. Clean them regularly , like gold plated jewelry, with warm water and some mild soap. Pat them dry and store them in the provided jewelry box in a cool and dry place.
